Information for Members in Response to Coronavirus (COVID-19)
We are closely monitoring developments related to the Coronavirus (COVID-19) and remain focused on delivering the banking services you need as the situation evolves. This page will contain the latest service updates and changes to operations.
Board of Directors Message to members
Branch Locations and Adjusted Hours
| Locations | Hours |
|---|---|
| Charleston Branch (FLETC) | M-F, 8:30 AM - 9 AM reserved for guests age 60+; 9 AM - 2 PM regular hours |
| Clarendon Branch | M-F, 8:30 AM - 9 AM reserved for guests age 60+; 9 AM - 4 PM regular hours |
| Ft. McNair Branch | M-F, 8:30 AM - 9 AM reserved for guests age 60+; 9 AM - 4 PM regular hours |
| Old Town Alexandria Branch | M-F, 8:30 AM - 9 AM reserved for guests age 60+; 9 AM - 4 PM regular hours |
| Rosslyn Branch | M-F, 8:30 AM - 9 AM reserved for guests age 60+; 9 AM - 4 PM regular hours |
| State Branch | M-F, 8:30 AM - 9 AM reserved for guests age 60+; 9 AM - 2 PM regular hours |
Digital Banking Options
As you look for ways to minimize face-to-face interactions, and as wait times for phone servicing are increasing, remember that you can complete many financial transactions and account servicing through Online Banking or our Mobile App. These include:
- Transfer Money
- Make loan payments
- Pay and manage your bills
- Find one of our nearly 30,000 free ATMs
- Monitor your accounts and view your credit score
- Deposit checks easily in the Mobile App using your mobile device camera
- Apply for a loan or open a new account
Learn more about 24-hour banking.
Financial Hardship Assistance
Through July 31, in efforts to reduce your financial burden, we are waiving several fees including:
- Late fees on loan payments.
- ATM cash advance and surcharge fees for our Visa Platinum or Premium Cash Back+ Credit Cards.
- Return check fees on credit card payments.
We are also providing financial assistance for members who may encounter hardships including:
- No payments for up to 3 months on new personal loans and auto loans (limited time offer)*
- Defer loan payments for existing loans on a case-by-case basis.
- No penalty for cashing in Share Certificates early so you can have access to your money sooner.
- Emergency credit card loans available at 0% interest for the first two months.
Contact us at sdfcu@sdfcu.org, 800-296-8882 or at 703-706-5000 to request assistance.
* No payments for the first 3 months, regular repayment terms apply per note, security agreement, and addendums. Interest will accrue during the no payment period. Personal Loan rates as low as 7.24% APR vary based on credit. This is a limited time offer, subject to credit approval. No prepayment penalties.
Financial Planning Resources
As an SDFCU member, you have many resources available to help you navigate your finances including:
- Free webinars on a wide range of topics
- Debt management analysis, budgeting help, and financial counseling through BALANCE Financial Fitness Program
- Unlimited access to your credit score and see how you can save on loans with SavvyMoney® in Online Banking
- Investment Services
View our Financial Planning page for more information.
Federal Stimulus Checks
For information on the federal Coronavirus Economic Impact Payment, including how to check the status of your payment or how to set an electronic payment transfer (direct deposit), refer to the IRS information page.
Be Aware of Scams
SDFCU will not reach out to you and ask for your personal information including: social security number, account number, credit card number, and other forms of personally identifiable information. If you receive a suspicious solicitation, do not provide any information or click on any links. You can always contact us to verify the validity of a request. For information on Coronavirus scams or how to report scams, visit the Federal Trade Commission.